Our products are perishable food. For this reason, and in accordance with Article 103 of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal does not apply and we do not accept returns once the order has left our temperature-controlled facilities.

This policy ensures that all our customers receive products in the best possible condition in terms of quality and food safety.

Issues or damaged products

If your order arrives damaged, incomplete or incorrect, contact us within 24 hours of delivery at info@themarbl.com, including your order number, a short description of the problem and clear photos of the product and its packaging.

We will review your case as a priority and, where appropriate, offer you a replacement or a refund. This does not limit your statutory rights regarding non-conforming products.

Delivery conditions

All orders are shipped under strict temperature control (2–4 °C) to preserve product quality. A slight rise in temperature on delivery is completely normal and does not affect the safety or quality of the Wagyu.

Non-refundable items

• Fresh or frozen meat products, except in the cases described above.
• Gift cards.

General notes

In the event of any issue, our team will assess each situation individually to offer you a fair solution.

Contact: info@themarbl.com
MM Dining Restaurants S.L. · CIF: B66794413